Privacy Policy

Effective date: 2025-01-01

Last updated: January 2025

1. Data Controller Information

Data Controller: Syssel Foretak Lisitsa

Organization Number: 934 530 411

Address: Kristiangarden 3, Eidsnes, Norway

Contact: contact@fastsocial.co

Phone: +47 921 33 292

Website: fastsocial.co

FastSocial ("we", "us", "our") operates fastsocial.co and provides social growth subscriptions. This policy explains what we collect, how we use it, and the limited circumstances in which we share it.

2. Data Collection

We collect the following personal information:

Account Details: Social media usernames, handles, and URLs (no passwords required) needed to deliver the service.
Contact Information: Email addresses and phone numbers for receipts, order confirmations, support, and service notifications.
Payment Information: Billing status and transaction data from our payment processor. We do not store full card numbers or sensitive payment details. Payment processing is handled securely by third-party providers.
Order History: Service preferences, subscription details, delivery history, and account management information.
Website Usage Data: IP addresses, device information, browser type, pages viewed, and interaction data collected through cookies and analytics tools for security, performance monitoring, and marketing optimization.
Support Communications: Records of customer support inquiries, emails, and communications.

3. Data Usage and Legal Basis

Your personal data is processed for the following purposes and legal bases:

Service Delivery: To provide the social media growth services you ordered, including managing your subscription, processing payments, and delivering followers/engagement. (Legal Basis: Contract Performance)
Communication: To send order confirmations, payment receipts, support responses, service updates, and subscription renewal notices. (Legal Basis: Contract Performance)
Customer Support: To respond to inquiries, resolve issues, and provide account management assistance. (Legal Basis: Contract Performance)
Marketing and Analytics: To measure and optimize our advertising through pixel technology (Meta/Facebook Pixel, TikTok Pixel, Snapchat Pixel) and analytics tools (Microsoft Clarity). (Legal Basis: Legitimate Interest)
Legal Compliance: To comply with tax, accounting, and business registration requirements, including maintaining records for accounting purposes. (Legal Basis: Legal Obligation)
Fraud Prevention and Security: To detect and prevent fraudulent transactions, unauthorized access, and security threats. (Legal Basis: Legitimate Interest)

4. Tracking for Ads and Analytics

We use advertising and analytics tools to understand site performance and measure campaigns:

Meta/Facebook Pixel: Tracks website visits and conversions for Facebook and Instagram advertising optimization.
TikTok Pixel: Tracks website visits and conversions for TikTok advertising optimization.
Snapchat Pixel: Tracks website visits and conversions for Snapchat advertising optimization.
Microsoft Clarity: Provides website analytics, heatmaps, and user session recordings to improve user experience.

By using our site, you consent to these trackers. You can manage cookies and tracking in your browser settings or via each platform's privacy tools. These tools may collect information about your browsing behavior, device, and location for advertising and analytics purposes.

5. Data Sharing and Third Parties

We may share your data with the following categories of recipients:

Payment Processors: We share transaction data with payment processors (e.g., Cardinity) to process payments securely. These providers are bound by strict confidentiality and security obligations.
Service Providers: We share data with hosting providers, email service providers, and other service providers necessary to operate our business, all under confidentiality obligations.
Advertising/Analytics Platforms: We share limited data with Meta/Facebook, TikTok, Snapchat, and Microsoft Clarity for advertising measurement and site analytics as listed above.
Legal Authorities: We may share data with law enforcement, regulators, or other legal authorities when required by applicable law, court order, or to protect our rights and the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

We do not sell your personal information to third parties. We do not share your data with third parties for their own marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data for the following periods:

Order and Subscription Data: 7 years from the date of your last transaction (for accounting, tax, and legal compliance purposes).
Active Subscription Data: For as long as your subscription remains active and for a reasonable period afterward (typically 12–24 months) for support, fraud prevention, and accounting compliance.
Marketing Data: Until you opt out or 2 years of inactivity, whichever comes first.
Website Analytics: 26 months maximum (as per platform policies).
Support Communications: 3 years from the date of last contact for customer service and dispute resolution purposes.

After the retention period, we will securely delete or anonymize your personal data, except where we are required to retain it for legal, accounting, or regulatory purposes.

7. Your Rights (GDPR and Data Protection)

If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data, subject to legal and contractual obligations (e.g., we must retain transaction records for accounting purposes).
Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights.

To exercise any of these rights, please contact us at contact@fastsocial.co. We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

Essential Cookies: Required for website functionality, security, and user experience (e.g., session management, authentication).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Microsoft Clarity).
Marketing Cookies: Used for advertising attribution and optimization (e.g., Facebook Pixel, TikTok Pixel, Snapchat Pixel).

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. You can also opt out of specific tracking platforms through their privacy tools:

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (SSL/TLS) and at rest where appropriate.
Secure payment processing through PCI-compliant third-party providers.
Access controls and authentication measures.
Regular security assessments and updates.
Employee training on data protection and security best practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. International Data Transfers

Some of our service providers (including payment processors, hosting providers, and advertising platforms) may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure adequate protection through:

Standard contractual clauses approved by the European Commission.
Adequacy decisions recognizing that certain countries provide adequate data protection.
Other appropriate safeguards as required by applicable data protection laws.

By using our services, you consent to the transfer of your data to these service providers for the purposes described in this policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email to the address associated with your account or by posting a prominent notice on our website.

The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Your Choices

You have the following choices regarding your personal data:

Opt Out of Marketing: You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us.
Opt Out of Ad Tracking: You can opt out of ad tracking via your browser settings and each platform's privacy tools (see Section 8).
Manage Cookies: You can control cookies through your browser settings.
Request Access or Deletion: Contact us at contact@fastsocial.co to request access to or deletion of your personal data (subject to legal and contractual obligations).

14. Contact Information

For privacy-related questions, to exercise your data protection rights, or to report a data breach, contact us at:

Email: contact@fastsocial.co
Phone: +47 921 33 292
Address: Kristiangarden 3, Eidsnes, Norway

We will respond to your inquiry within 30 days (or as required by applicable law).